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Additional resources for 101+ Complaint Letters That Get Results, 2E: Resolve Common Disputes Quickly and Easily
Some of these customer service centers are there to provide a mere façade of service. 2. If you still cannot get the machine to work, return it to the seller. If you followed the advice in this chapter and charged the purchase on your personal credit card, you can contact the credit card company and refuse to pay the bill. Notify the credit card company that you have returned it to the seller and are disputing the charge. If you ordered the computer from an online vendor or a catalog company, be sure to obtain an authorization number from the seller before you ship your equipment back.
Consult the federal, state, and local laws to determine the permitted fees and charges. Dealers may try to increase their profit by adding fees, such as loan processing, warehousing, advertising, paperwork, administrative costs, or other pure profit items. You do not have to pay any of these fees. Read your financial documents very carefully. LEMON LAWS State and federal laws exist to protect consumers from defective new cars, shoddy repairs, and used car sales. The state and federal laws that protect the consumer from defective new cars are called lemon laws.
I followed your instructions and had the car repaired there. Many parts needed to be replaced. A copy of the repair invoice is enclosed. Shortly after I picked up my repaired car, I noticed problems in performance. I took the car back to your collision center, but was told there was nothing wrong. I took the car to my own mechanic. He advised me that used parts were placed in my car during the repair process. I expect to have new, brand-name parts used to repair my car. It should be returned to the state it was in before the accident.
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